Privacy Policy

Last Updated: February 28, 2026

NC Select Cleaning ("we," "us," or "our") operates the website ncselectcleaning.com and provides residential and vacation rental cleaning services in Brunswick County, North Carolina. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, contact us, or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit a booking request or contact form on our website
• Call or text our business phone number
• Email us at admin@ncselectcleaning.com
• Book a cleaning service through our platform
• Opt in to receive SMS/text messages from us

The types of personal information we may collect include:

• Name
• Email address
• Phone number (including mobile phone number)
• Physical/service address
• Payment information (processed securely through Stripe)
• Service preferences and booking history
• SMS/text messaging opt-in status and consent records

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and manage cleaning services you have requested
• To send booking confirmations, appointment reminders, and scheduling updates
• To send service completion notifications and payment/invoice information
• To send review requests after completed services
• To communicate with you about your account or services via email, phone, or SMS/text message
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations

SMS/Text Messaging Opt-In and Communications

NC Select Cleaning offers SMS/text messaging communications for customers who opt in. By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS messages from NC Select Cleaning related to your cleaning services.

How you opt in: You may opt in to receive SMS messages by checking the SMS consent checkbox on our website contact form at ncselectcleaning.com/contact-us/, by verbally consenting during a phone call with our team, or by texting our business number at (910) 946-5967.

Types of messages: Messages may include booking confirmations, appointment reminders, service completion notifications, scheduling updates, payment and invoice links, and review requests. Messages are transactional and service-related.

Message frequency: Message frequency varies based on your service bookings, typically 2-5 messages per service appointment.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan. NC Select Cleaning is not responsible for any messaging or data charges from your carrier.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will no longer receive SMS communications from us. You may also opt out by contacting us at admin@ncselectcleaning.com or calling (910) 946-5967.

Help: For help with SMS messaging, reply HELP to any message or contact us at admin@ncselectcleaning.com or (910) 946-5967.

Mobile information sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. We will not share your mobile phone number or SMS opt-in data with third parties for their marketing purposes. Mobile information collected as part of our SMS program will only be used to provide the services you have requested and for internal business operations.

Cookie and Tracking Practices

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functionality such as navigation and form submissions.
• Analytics cookies: Help us understand how visitors use our website so we can improve it. We may use Google Analytics or similar services.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use cookies to collect personal information for advertising purposes.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Independent contractor cleaning professionals who perform the cleaning services you have booked. They receive only the information necessary to complete your service (name, service address, service details).
• Payment processors: Stripe processes all payments securely. We do not store your full credit card information on our servers.
• Legal compliance: We may disclose information if required by law, regulation, or legal process.

Data Security and Handling

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These measures include:

• Secure, encrypted connections (SSL/TLS) on our website
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls limiting who can view your personal data

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of communications: You may opt out of SMS messages by replying STOP, and opt out of marketing emails by clicking the unsubscribe link in any email.
• Withdraw consent: You may withdraw your consent to SMS messaging at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact us at admin@ncselectcleaning.com or call (910) 946-5967.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

NC Select Cleaning

Sunset Beach, NC 28468

Email: admin@ncselectcleaning.com

Phone: (910) 946-5967

Website: ncselectcleaning.com